1. When will your store dispatch my order?
    We usually dispatch the order in 2 working days once you place the order.

  2. Where is the dispensing facility for the shipment of orders?
    The orders dispense from the facility in the US. We send the parcels all over the world from the US.

  3. How much time does it take to deliver the order?
    The delivery time depends upon the location of the customer. Usually, it takes not over 7 days to send the product anywhere in the world. The minimum time required for delivery is 3 to 5 working days. If your locality is far away from the US, it is better to wait for 10 to15 days. However, you can contact customer care if your order does not reach in 15 days or above.

  4. What are the shipping charges for your delivery service?
    We provide free shipping all around the world. It means we do not charge for shipment for any region. However, in some areas, we must make collaborations with local courier services. In this case, you will have to pay for the local courier service charges. These charges usually depend on the weight and size of the parcel. The tracked shipment service is also available to our customers.

  5. Is there any option to change the order or cancel it after I have placed my order?
    Yes, you can change or cancel the order before the shipment takes place. The shipment occurs in 3 to 5 working days, so make sure you contact the service provider before the shipment. You can send an email for changes at [email protected] from Monday to Sunday between 10 am to 8 pm.

  6. Do you offer a return policy for your products?
    Yes, we provide the return and refund policy with a money-back guarantee. You can return the product within 5 working days. However, the product must be sealed and unused. We do not provide any return policy for the used or opened products.

    If you wish to return any product, you can contact the team at [email protected].

  7. Do you offer an order cancelation service for your products?
    Yes, you can cancel your orders before the shipment takes place. The shipment takes place in 1 to 2 days. Make sure you cancel the orders within 1-2 days. However, you cannot cancel the order after shipment. Especially if your locality is far away, it is difficult for us to cancel the shipment from local service providers.

    To cancel the orders, you can contact [email protected].

  8. The order was damaged when I received it. Is it possible to return or refund the product?
    If your order was damaged prior to delivery, we can help you. You can contact customer care and provide pictures of the damaged product.

  9. Is it safe to shop online from Artulano Pets Care?
    Yes, it is completely safe to shop from our website. Customer care is our priority. We work following international privacy laws. You don’t need to fear losing your bank account password or personal details.

    We provide a money-back guarantee on products, and a fast courier service delivers the parcel in time.

  10. Is it possible to change my details after the placement of the order?
    Yes, you can change your account details any time from the website login. However, if you want to change the details of an order, you can contact the customer support team.

  11. Do you provide a full money refund on cancellation or return of orders?
    Yes, you will receive a full money back on the cancellation of orders. However, we do not cancel the orders after 3 to 5 working days, so make sure you decide on a time. Similarly, to return the orders, they must be sealed and unused.

  12. Do you sell branded products of good quality?
    Yes, Artulano Pets Care provides you products of the best quality. We sell the branded products which are safe for you and your pet. To provide quality and comfort is our aim. All the products are from known manufacturers of the USA that are shipped worldwide through our platform.

  13. Why do I have to pay a foreign transaction fee for purchase on your website?
    Soma banking services impose extra charges for online purchases. You must read the terms and conditions of your online banking systems. Some banks also charge a fee for international purchases. It is not the website that charges a transaction fee. Some countries also charge a fee for purchases from European websites.

  14. Whom should I contact if I have more questions or issues?
    Our customer care service will provide you help and answer your questions. You can send us an email at [email protected]. You can also make a call at +1 267 797 7811.

  15. Is it possible to track the parcel on the website after placement or dispatch?
    Yes, we provide this service on the website of Artulano Pets Care. You only need the shipment number provided after the transaction. You can also track the progress by contacting our customer care service.

  16. Does my information remain safe on this website?
    Yes, we understand your privacy concerns. We assure you that your data is safe on our platform. We do not provide the personal information of any client to any organization for any purpose. You can purchase and make transactions with no fear.

  17. What should I do if I need to return the product and refund my money?
    There are some terms and conditions for a refund. Make sure the product is sealed and unused. You can only return it within 5 days of the shipment. To get a money refund, you can contact the customer care team to get an authorization number for the refund of the transaction.

  18. I got logged out of my account, and I forgot the password. What can I do now?
    To get sign up on Artulano Pets Care, you need a linked account. If you have access to a linked account like Gmail or any other account you added, you can get access easily.

  19. Why my credit card is unusable for the transaction?
    Some bank service providers do not allow international purchases and online purchases. Before using your card for transactions, read the terms of our banking service. Your banking service can provide better information.

  20. Why the product I received is different from the picture on the website?
    There are many reasons for this change. The pictures only tell about the traits of the products, and they are not necessarily the exhibition of the products. There might be some value addition by the service provider. The color of the product may be a little different because of the camera effect. To avoid any inconvenience, you can add the desired specifications in the comments during the purchase.
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